It's Ian Robson of Success Methods' belief that that delivering customer value is the most important job for the customer success team. He covers what that means for you, your employer and most importantly, your stakeholders.
With cohort analysis, you're able to break your data into more coherent batches to better understand your consumers’ actions and make informed product decisions to increase your customer retention rate and revenue. Paula Becchetti of Chameleon gives us insight into why you should be using this analysis.
In 2020, customer success has become one of the most critical positions in any SaaS organization. With so much confusion and uncertainty across every single industry, an experienced, clear-headed CSM can be the defining difference between a reassured customer and a churned one. ClientSuccess wants to ensure we are focusing on the right attributes when growing our team.