Though multi-threading is a common sales concept, it's HUGELY applicable to CS and your relationship with customers. But why has this practice become essential? Learn more about multi-threading from LucidChart.
Event analytics can be an incredibly valuable tool for CS when it comes to measuring customer's engagement, triggering outreach, etc. Crystal Widjaja of Reforge has seen a lot of failures in this area and gives us a step by step process to fix the root causes of most event analytics mistakes