The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.
This week we hear about easy product changes to reduce churn, where to start when creating a CS team, alternatives to "checking-in", and why EVERYONE in SaaS is part of Customer Success.
John Rode of Ptero talks about 5 product areas you can improve to help reduce that nasty churn.
Blaire Fernandez of Talkdesk knows firsthand the difficulty of setting up a Customer Success team, and lays out some helpful steps in beginning this tough, but rewarding process.
Leslie Ye at Hubspot knows that "checking-in" emails are the worst and gives you 23 alternatives to try instead.
Shayla Price of Kissmetrics justifies why Customer Success extends to every part of a SaaS organization.
Video of the week: Watch Prince absolutely own the solo on "While My Guitar Gently Weeps"
This newsletter is curated by Alex Bakula-Davis for your reading and CS pleasure. If you have any content you'd like to submit or suggestions, drop me a line!