The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.
Sorry for skipping last week's issue, but I ran off to get hitched!
This week we are back on track with a practical example of proactive CS, the chronicling of two new Customer Success journeys, dealing with over-promising sales teams, and how 2016 predictions held up.
Sales and Customer Success are destined to bump heads, but that doesn't mean that work can't be done to make things smoother. Raha of Planhat brings us some actionable ways for CS to better work with Sales.