Like every SaaS, you probably have early customers using low-cost or no-cost plans. They were there from the beginning, but you'd kind of like to draw some revenue from them! Nils Vinje from Glide Consulting goes over how to convert these customers to paid plans.
It’s that moment every customer success manager dreads- you’ve just received an email from a client requesting to cancel their contract. Don’t panic, Brooke Goodbary has some facts and tactics to help us make sure we are getting the most out of these situations.