The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.

This week we look at CX metrics, find out what second time CEOs are up to, focus on employee growth, and find out how to kick CS into gear.

For those of you in NYC or nearby, check out next month's Customer Success Meetup featuring Kristen Hayer of The Success League on August 15th.

In Other News:  For those of you nostalgic gamers, check out the upcoming Super Nintendo Mini (Donkey Kong anyone?), though it might be a tough thing to track down.

This newsletter is curated by Alex Bakula-Davis for your reading and CS pleasure. If you have any content you'd like to submit or suggestions, drop me a line!