The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.

This week we manage CS, understand user adoption, categorize churn types, and get practical examples to increase retention and growth.

In Other News:  Everyone loves a tech moonshot, but how often do they come true?  Here are some notable tech boasts that didn't quite pan out (but fingers still crossed for the hyperloop).

This newsletter is curated by Alex Bakula-Davis for your reading and Success pleasure. If you have any content you'd like to submit, suggestions, or just want to talk Customer Success, drop me a line!