When you have a lot of small customers, you aren't always able to call them all. Kristen Hayer of The Success League (via Business 2 Community) goes over how to tackle the various customer touchpoints in a one-to-many success strategy.
The team from Aptrinsic gives us a chapter review from their newest book "Mastering Product Experience: How to Deliver Personalized Product Experiences with Product-led Go-to-Market Strategy". This chapter covers how customer success at the organization level can drive retention and expansion.
You need more CSMs to support new customers--great! But if you are responsible for scaling the Customer Success team, it can be daunting. Lisa Abbott of Wootric is here to teach us strategies and how to avoid pitfalls.
In Other News: Already got your fill of costumes? Too bad! Here are some of the top voted costumes from around the world of Reddit.
This newsletter is curated byAlex Bakula-Davisfor your reading and Success pleasure. If you have any content you'd like to submit, suggestions, or just want to talk Customer Success, drop me a line!