Whether you’re tasked with selling or not, customer success has an impact on expansion opportunities. Kristen Hayer of The Success League has some advice for those that want Success to be seen as the revenue generating department it truly is.
Customer Success is not the happiness team. Happy customers are great, but you can have successful customers who are not happy, and vice versa. Dennis Hennessey of Welltok (via Natero) drives home this point with a story of a friendly customer gone wrong.
Who doesn't like scalability? Peter Schroeder of Northpass covers why more and more companies are investing in customer education as a means to scale, along with an overview of the basics for customer training.
If you need a refresher on some of the basic CS metrics, check out Marta Ziomek of Survicate's overview of the top 9 ways to analyze your Success department.
In Other News: Looking to brush up on your CS skills or certifications? Check out SuccessHacker's new two day workshops coming to a city near you!
This newsletter is curated by Alex Bakula-Davis for your reading and Success pleasure. If you have any content you'd like to submit, suggestions, or just want to talk Customer Success, drop me a line at firstname.lastname@example.org!
Alex Bakula-Davis · 301 Howard St. · San Francisco California (CA) 94105 · USA