The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.
This week we peek into CS at Uber Eats, engage with executives, hear about success 2.0, and deal with difficult customers.
Amity sat down with Karin Ronde of Uber Eats to ask her about all things Customer Success, where Uber Eats is now, and where it’s headed in the future.

How often have you had a cancellation driven by an executive that you had no relationship with?  Kristen Hayer of The Success League feels your pain and covers how you can better engage executives.
Can software vendors and other companies identify more opportunities to grow and deliver value by taking a fresh look at customer success?  Charles Atkins of McKinsey answers that question and introduces his concept of success 2.0.

Eunisse De Leon of Zendesk covers five difficult customers you may encounter in the future and recommendations on how to effectively help them.

In Other News:  For those of you who are at an early stage company and also wear a marketing hat, check out this case study from one of our readers on how to connect w/ 1k prospects in 28 days
This newsletter is curated by Alex Bakula-Davis for your reading and Success pleasure. If you have any content you'd like to submit, suggestions, or just want to talk Customer Success, drop me a line at!
Alex Bakula-Davis · 301 Howard St. · San Francisco California (CA) 94105 · USA
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