The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.
This week we automate, talk about what ICP should be, review the CS > Marketing fling, and get tips to avoid a culture disaster.
When it comes to Customer Successes departmental relationships, the lion's share of the attention is on CS and Sales.  Irene Lefton of Strikedeck makes the case for why the intersection of Marketing and CS should not be overlooked.
Leveraging automation helps Customer Success teams become more proactive coaches, advocates, and partners for their customers.  Mathilde Augustin of Amity reviews some of the advantages of investing in more automation for your team.
Tomasz Tunguz of Redpoint gives us a quick pointer on what our ICP needs to be able to do to ensure it's providing value.
Company culture is often the failure point of a growing startup.  Brian Halligan of Hubspot gives us advice on how to avoid culture problems as you near the 100 person mark.

In Other News:  What's in store for the future of Facebook and government regulation?
This newsletter is curated by Alex Bakula-Davis for your reading and Success pleasure. If you have any content you'd like to submit, suggestions, or just want to talk Customer Success, drop me a line at!
Alex Bakula-Davis · 301 Howard St. · San Francisco California (CA) 94105 · USA
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