No one wants to churn customers, but when you are early on in CS, those first losses can provide a ton of helpful insight. Clay Smith of Akita reviews common early churn reasons and potential solutions for each one.
This newsletter is curated by Alex Bakula-Davis for your reading and Success pleasure. If you have any content you'd like to submit, suggestions, or just want to talk Customer Success, drop me a line at firstname.lastname@example.org!
Alex Bakula-Davis · 301 Howard St. · San Francisco California (CA) 94105 · USA