The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.
This week we predict churn, revive customers that have gone dark, interview well, and set goals without revenue.
When customers cancel early, your business loses out on future revenue. So how do you accurately predict churn for a subscription business? Find out with Remen Okoruwa of OpenView.

Dealing with unresponsive clients can be a huge struggle for Customer Success Managers.  Brooke Goodbary (via Natero) has strategies to help re-engage those that have gone dark.
Before you hire a new customer success manager, make sure you have all of the information you need by asking these questions from Nils Vinje of Glide Consulting.

Kristen Hayer of The Success League knows it's tougher to set goals for individuals when your department doesn't have direct revenue responsibility.
In Other News:  How did a man without a pilots license or practice figure out how to steal and fly a 76 person passenger plane?
This newsletter is curated by Alex Bakula-Davis for your reading and Success pleasure. If you have any content you'd like to submit, suggestions, or just want to talk Customer Success, drop me a line at!
Alex Bakula-Davis · 301 Howard St. · San Francisco California (CA) 94105 · USA
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