The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.
This week we compare CS and CX, deal with angry customers, dive deeeep into metrics, and leverage support for more revenue.
Customer Experience and Customer Success. Are they one in the same or are they two separate issues you need to tackle?  Jennifer Hubauer of Userlane takes us through the overlap between CX and CS.
Len Markidan of Groove wrote this to help us learn to deal with angry customers by using Disney's H.E.A.R.D. approach.

This customer success eBook from ClientSuccess (download required) explains the most popular customer success SaaS metrics that execs, leaders, and teams should use to align customer success.

Supporting your product is a cost center. It's just one of the necessary facts of doing business—you have to pay to play, right? But what if your Support team could be a revenue engine instead?  Steven Davis of Gainsight walks us through how they leverage Premier Support to drive additional revenue.

In Other News:  What caused Instagram's founders to leave Facebook?
This newsletter is curated by Alex Bakula-Davis for your reading and Success pleasure. If you have any content you'd like to submit, suggestions, or just want to talk Customer Success, drop me a line at!
Alex Bakula-Davis · 301 Howard St. · San Francisco California (CA) 94105 · USA
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