The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.
This week focus on customer centricity, make our customer meetings successful, learn from 12 years in CS, and get customer references by the boatload.
A lot of companies claim to be customer focused, but Greg Daines of Hubspot thinks companies are asking the wrong questions when it comes to adopting a customer-centric strategy. 
Often as a CSM your time in a meeting is spent reacting to the customers needs.  Jason Whitehead of Tri Tuns has two questions that can help ensure those meetings are efficient and further your understanding of the customer's success.

Dave Duke of MetaCX has five pieces of advice for CSMs he's accumulated over the last twelve years of managing customers.

CS is a key component for customer marketing to be successful, as we own the customer relationship.  Julie Persofsky of Influitive gives advice on how to successfully capture customer references.

In Other News:  Denmark is saying goodbye to gas and diesel cars all together.
This newsletter is curated by Alex Bakula-Davis for your reading and Success pleasure. If you have any content you'd like to submit, suggestions, or just want to talk Customer Success, drop me a line at!
Alex Bakula-Davis · 301 Howard St. · San Francisco California (CA) 94105 · USA
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