The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.
To kick the New Year off we look to 2019 trends in CS, check out ChurnZero's top 10 posts, understand Product-led CS, and get comfortable with upsells.
Coming into 2019, Customer Success continues to be a hot topic. With the importance of CS growing, there’s never been a better time to be in our field. As we head into 2019, Jeremy Gillespie of The Success League wants to take a moment to discuss 7 trends that will be even more import.

As the year comes to a close, Cori Pearce of ChurnZero brings us their top 10 posts on CS from the year.

David Jackson of focuses on product-led customer success (PLCS) as an approach to build scalable, profitable growth through retention and expansion revenue.  

Your goal is to make the customer happy by selling them what they actually want and need. Upselling is a tricky topic. At what point in the customer journey should we reach out, and with which offers?  Nikhil Hasija of Azuqua (via Gainsight) has 3 things CSMs should know to feel comfortable with expansion.

In Other News:   Have you seen BirdBox yet?  If so, you're one of a whopping 45 million that already have in the first week of it's Netflix release.
This newsletter is curated by Alex Bakula-Davis for your reading and Success pleasure. If you have any content you'd like to submit, suggestions, or just want to talk Customer Success, drop me a line at!
Alex Bakula-Davis · 301 Howard St. · San Francisco California (CA) 94105 · USA
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