Coming into 2019, Customer Success continues to be a hot topic. With the importance of CS growing, there’s never been a better time to be in our field. As we head into 2019, Jeremy Gillespie of The Success League wants to take a moment to discuss 7 trends that will be even more import.
Your goal is to make the customer happy by selling them what they actually want and need. Upselling is a tricky topic. At what point in the customer journey should we reach out, and with which offers? Nikhil Hasija of Azuqua (via Gainsight) has 3 things CSMs should know to feel comfortable with expansion.
In Other News: Have you seen BirdBox yet? If so, you're one of a whopping 45 million that already have in the first week of it's Netflix release.
This newsletter is curated by Alex Bakula-Davis for your reading and Success pleasure. If you have any content you'd like to submit, suggestions, or just want to talk Customer Success, drop me a line at firstname.lastname@example.org!
Alex Bakula-Davis · 301 Howard St. · San Francisco California (CA) 94105 · USA