The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.
This holiday week we look at a new growth model, plan out our accounts, ignore retention early on, and leverage those interns.
Bucky Barlow of In The Know doesn't feel that customer retention optimization is focused on enough.  In this post he digs very deep into the concept of the bow tie funnel, a customer centric model for growth.
In this video, Keri Keeling of Oracle goes over the benefit of account planning for your customers (and shares an example account plan).

For CS in early stage companies, retention is not necessarily the biggest focus.  Tomasz Tunguz of Redpoint explains why feedback and marketing permission are very important.

Cori Pearce of ChurnZero has some interesting ideas on how to leverage summer intern season to further your CS goals.

In Other News:  June was the hottest month EVER (not really a record you want to break....)