Is growth an inevitable outcome of the SaaS model? Of course not. But what does data tell us about companies that are making it so? Read on as Patrick Campbell of Profitwell (via Chargebee) digs into some deep, deep SaaS data.
The right organizational structure for your customer success organization depends often on the type and stage of your company. Dominique Levin of Winning by Design visualizes the different org structures you may see in Success.