The first real touchpoint you get with a new customer is user onboarding, and it’s one of the most important touch points in the customer journey. Patrick Campbell of ProfitWell has a checklist to see if we have optimized this critical juncture.
Currently it's going to be hard to grow through new customers. So if your company is banging it's head against the wall trying to figure out how to add revenue, Alex Raymond of Kapta has a thought for you: What if you’re standing at the wrong wall? Turn your attention instead to your company’s most valuable asset: Your existing customers.