The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.
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Gitlab has put together one of the best online CS resources by making their internal handbook available for anyone to view.  It contains actual examples of their lifecycle stages, customer journey map and more.

While we are all working from home, we might find ourselves looking for some new sources for learning and inspiration to keep motivated.  To help, Cori Pearce of ChurnZero put together a list of CS podcasts we can subscribe to.

Where does CS belong in an org?  David Stewart of Success4 gives us some survey data one what the industry thinks.
It's a tough question to think about, but Tomasz Tunguz of Redpoint believes we need to start thinking about long term planning decisions as larger companies like Twitter and Google have started to do in regards to how they operate.
In Other News:  Will the restaurant industry ever be the same?