The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.
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Here are some key learnings on CS at scale in the form of question and answer from Michael Redbord of Hubspot, who led service and success for seven years. 

Executives are constantly looking to the future to inform their decisions today.  But with so much uncertainty, what are they planning now?  Nick Mehta of Gainsight shares his perspective on how to prepare for a potential spike in cases or economic slowdown.
Here are all the top customer success certifications and trainings for 2020, organized by Erika Childers of UserIQ.

Many CSMs struggle with the confidence, or the experience, to have the most productive conversations with their clients. Jason Whitehead of TriTuns uses two questions in every meeting to make sure those conversations are valuable for the customer.

In Other News:  Learn more about the recent SpaceX manned space launch.