As a Customer Success professional, you’ve probably felt the brunt of a poor Sales-CS handoff. Here's a framework I (via Vitally) created can use to get your Sales-CS teams on the same page so your customers (and your team) can focus on what matters most — success.
Want to make sure your customers are happy? Start tracking time to value! Here's everything Becky Turner from Proposify thinks we need to know to figure out exactly when your clients start seeing value.