“What are your priorities?” asks a tentative CSM. All they get back in return from the client is a puzzled look over Zoom, and silence. If this situation seems familiar to you, Chad Horenfeldt of Kustomer (via The Success League) has some great insight on how to better pull out your customer's desired outcomes.
“Customer success is where 90% of the revenue is”. But how do you make sure your customer success program is effective? Deborah Preston of 2Checkout has gathered great advice from CS experts on how to evaluate if you are focusing on the right areas.